Yes, you can completely trust it. The quality surpasses expectation. I made a mistake on my order but customer service was quick, kind and solved my issue. I was skeptical about ordering such an expensive product from the site but they proved me wrong. The doll again is incredible. It’s definitely worth it. Having this doll sleep in my bed with me has improved my sleep quite a bit. Even though there is no communication having such a realistic doll in bed still sells the image of sleeping with a loving companion and has really helped reduce stress and any depression. I’m a boob lover so this doll has been a God send haha.